• Covind Travel Guidelines: COVID protocols must be adhered to by the passengers as per the effective mandate of the government. Without adhering to the government guidelines, boarding shall be denied to the passengers without refund.
• Seating Capacity: The seating capacity of our helicopter is 06 passengers.
• Helicopter Weight Limitations: The Maximum weight capacity of the helicopter is 450 kg (excluding baggage weight).
• Passengers are taken on board depending on the load and temperature conditions, and the pilot's call will be final. Hence, passengers are required to provide us with their exact body weights at the time of booking.
• Exceeding the helicopter's weight-carrying capacity will result in passengers getting deboarded and cancelled for the heli-tour without any refund.
• Overweight Charges: Overweight charges are applicable @ INR 2,500/kg. This will be chargeable to passengers
  weighing above 75 kg. But excess weight will only be calculated on the total excess weight above the total permissible weight of all the group members combined, i.e., permissible weight = 75 Kg x (No. of pax).
• Penalty on Submission of Incorrect Weight:  If a discrepancy is found in a passenger's declared weight at the time of weighing, a penalty of INR 20,000 will be imposed, along with overweight charges as per the overweight criteria.
• Passengers will be accepted onboard, subject to the aircraft's permissible weight-carrying capacity. 
• Passengers are strictly advised to provide accurate weight details to avoid this penalty.
• Please Note: While submitting the body weights, please keep in mind that you submit your final weight on the higher side after adding the extra weight of your clothes and shoes.
• Arrival Date: Our Chardham 5N/6D Heli-tours are booked flying date-wise (Day 02 of the tour). Passengers must report to Dehradun one day prior to the flying date.
• Bad Weather Condition & Force Majeure Disclaimer:  Flying in hills is subject to bad weather and many Force Majeure factors like delayed Air Traffic Clearances/Permissions, VVIP movements, valley flying by Indian Air Force (NOTAM), sudden occurrence of technical snag in aircraft, illness of flying crew or late reporting of the passengers at the helipads, among others.
• Therefore, passengers must be prepared to face any eventuality and inconvenience in such scenarios.
• AADHAR Card copies are to be shared by all Indian passengers and passports in case of foreign nationals.
• Hotels are subject to sudden change. Rooms are booked on a double or triple sharing basis only.
• A separate single occupancy room will be extra chargeable @ INR 45,000/person (tax inclusive).
• Hotels at all the Dhams are non-star category. However, we have carefully selected the most comfortable properties for our Heli-tours.
• We advise our passengers to keep one additional day at hand at the end of the tour, over & above the 5N/6D period, to avoid missing their return flights in case they get stuck at any of the destinations due to bad weather or force majeure reasons.
• Add-On Services: Additional services that are not mentioned in our inclusions will be extra chargeable, and the same must be confirmed to us at the time of booking.
• Accommodation at Kedarnath Top: Accommodation at Kedarnath Top can be booked for pilgrims at an extra cost.
  However, SkyHike does not advise pilgrims to stay overnight at Kedarnath Top due to high altitude sickness and lack of basic facilities such as Hot water, heaters & medical assistance. 
• Medical Emergency: SkyHike will not be liable for any medical emergency on the ground to the passengers. Therefore, in your own interest, passengers are hereby advised to kindly consult a doctor and get a medical check-up done before commencing the yatra.
• A medical check-up is mainly required if a passenger has any medical ailment or condition.
• If Medical evacuation by Helicopter is needed, it will be chargeable @ INR 1,30,000/ Hr + UCADA royalty & landing charges + GST.
• Carriage By Air Act, 1972: The carriage is subject to Helicopter Services regulations relating to the conditions of
  Non-International Carriage (Passenger and Baggage) framed in accordance with The Carriage by Air Act, 1972 and Notification regarding application of the carriage which is non-international. The liability of the company for damage sustained in the event of the death or wounding of a passenger or any other bodily injury suffered by passenger or by his registered baggage during the course of carriage by air will be governed by the provisions of sections 4,5,6 and the rules contained in the second Schedule of Carriage by Air Act 1972 with certain exceptions, adaptations, modifications, etc, as notified in the Govt. of India, Ministry of Civil Aviation Notification and as amended from time to time.
• SkyHike reserves the right to cancel passengers who are unruly, abusive, intoxicated, sick, mentally unfit, or anyone else whom we deem to be unsafe to fly. No refund shall be given to such passenger(s).
• Rescheduling of Bookings: Rescheduling your booking to any future or prior travel date will be done subject to availability and on payment of 10% of the total tour cost. This will be permitted only if informed at least 28 days before the arrival date. In case rescheduling is requested less than 28 days prior to the travel date, then the booking will be treated as cancelled, & a fresh booking will be given subject to availability after the levy of applicable cancellation charges.
• Payment Terms: 
  • The booking is to be made in advance with a deposit of 50% of the total amount.
  • The balance payment will be taken 28 days prior to the date of arrival at Dehradun.
  • Passengers will not be permitted to board or commence the tour unless full & final payment of the tour has been made.
  • Payments via credit/debit card machine will incur a 3.5% extra charge.
  • Payment via American Express / Foreign cards will incur a 4.5% extra charge.

• If passengers cancel their booking, the following cancellation charges will be applicable :
  • More than 28 days prior to travel date: 30% of total tour cost.
  • More than 15 to 28 days prior to travel date: 50% of total tour cost.
  • 14 - 08 days prior to travel date: 75% of total tour cost.  
  • 07 Days or less prior to travel date: No Refund.
  • No show: No Refund.
  • After commencement of the tour: No Refund.
• Force Majeure & Bad Weather Refunds:
  • Basis of Refund of Tour Cost: The refundable amount of each uncovered Dham will be as mentioned below:
    • Kharsali/Yamunotri: 20% of the tour cost minus INR 30,000 towards Flight preparation charges and utilized services (if any).
    • Jhalla/Gangotri: 20% of tour cost minus INR 30,000 towards Flight preparation & service charges and utilized services (if any).
    • Sersi/Kedarnath: 30% of the tour cost minus INR 30,000 towards Flight preparation & service charges and utilized services (if any).
    • Badrinath: 30% of tour cost minus INR 30,000 towards Flight preparation & service charges and utilized services (if any).
    •  Full tour cancellation: Full refund minus INR 30,000 toward flight preparation, hotel retention charges, and utilized services (if any).
• Additional Services: The cost of additional services provided at any Dham during the tour will be deducted over & above the refundable Tour Cost.
• Refunds against an unutilized service will not be done.
• COVID-19 Lockdowns, or any National/State Emergency: In case passengers test COVID positive before the travel, or the Yatra gets called off by the government, or any National or State emergency is imposed, there will be no refunds applicable. However, passengers will be provided a Credit Voucher by SkyHike against the advance paid, which will be valid for one year. It can be utilized against any of our helicopter tours or charter services by the passengers or any of their friends/relatives.
• Bad Weather & Force Majeure Policies:
  • Where bad weather, technical snags, or any force majeure reason beyond SkyHike & its Helicopter opretor's Services’ control results in the cancellation of the flight or delay, SkyHike Services will not be liable in any way for the cancelled or delayed flight. However, refund will be given to clients as per our refunds policy. Any kind of inconvenience caused because of the cancellation of flights is beyond the control of the operator. No compensation or reimbursement for accommodation, transportation, meals, or any other extra travel expenses done by the passengers shall be offered in the event of cancellation of a flight.
  • In case tour departure does not take place from Dehradun on Day One due to above reasons, tour will be considered as cancelled and full refund as per our policies will be made. However, in case the passengers would like to consider taking the tour on the next availabledate, a fresh booking can be made for the same. Our team will propose the available options to the passengers.
  • The balance/unutilized amount against the previous booking can be adjusted against the fresh booking. And any extra costs that would be accruing, will have to be borne by the passengers.
  • In case the tour departs from Dehradun as per schedule but gets disrupted while the tour is ongoing, our team will propose the possible revised itinerary within the scheduled package days, but without any extension of days.
  • Any extension proposed by the passengers in the package will only be considered at an extracost and subject to operational viability.
  • In case for 05 straight days flying does not take place, full refund as per our policies will be made to the passengers.
  • New Chardham passenger(s) scheduled for departure from Dehradun on any respective travel date shall be our top priority over the backlog passenger(s) of previous days(s).
  • In case a passenger gets stuck at Kedarnath top due to bad weather or Force Majeure, the accommodation charges at Kedarnath will borne by the client directly.
• Kedarnath Bad Weather Disclaimer: Bad weather stops helicopter flying at Kedarnath which is highly common in the Kedar valley. Due to this, passengers are at risk of getting stranded and spending the night at Kedarnath top.
• In such condition,s our team will try to arrange rooms at the guests houses available at Kedarnath top. These rooms will be booked on ad-hoc basis subject to availability, and the accommodation charges will be borne directly by the guests. Additionally, no refund for the pre-booked accommodation at Sersi will be applicable under such circumstances.
• Please note that the guest houses at Kedarnath are very basic, often lacking standard amenities like hot water, clean beds, and proper hygiene. And unfortunately, due to extremely high demand of rooms, the cost of accommodation at Kedarnath tends to be unfairly high compared to the quality of services offered. Guests are advised to be prepared for such contingencies.
• Additional night halt charges will be payable by the passengers to hotels on direct payment basis if they get stuck for additional nights due to bad weather/force majeure reasons over and above the 5N/6D period.
• If passengers require extra helicopter flying at the end of their tour, the same will be chargeable at INR 1,30,000/Hr + UCADA royalty & landing charges + GST.
• SkyHike's Helicopter Partner may not fly to Harsil/Jhalla, in case of turbulent wind conditions – which is common in the  Harsil valley after 1200 Hrs.
• While the tour is ongoing, if any group demands to cancel their tour mid-way, the arrangementof transportation will be done by SkyHike, however, cost for the same will be borne bythe passengers on direct payment basis.
• Any increase in government levies or taxes, after the confirmation of booking, will be extra chargeable to the passengers. Payment against the same will have to be done before the commencement of tour.
• Disputes: 
  • Disputes as to legality, interpretation, application or performance of service or any of its terms and conditions shall be governed by the laws of Delhi Jurisdiction.
  • Bookings will be taken, considering there is acceptance of the above-mentioned terms & conditions by the party

Our Heli-Tours are not available for the following VIP’s:

• Speaker Lok Sabha
• Dy. Chairperson Rajya Sabha
• Central Ministers of Cabinet Rank
• C J I Supreme Court
• Governors of State
• Chief Ministers of State
• State Ministers of Cabinet Rank
• SPG Protectees – Z category only.